If you’ve forgotten your FNB (First National Bank) username, but you still have access to your FNB mobile app, then you’ll be able to view it very quickly.
- Log in to your FNB mobile App
- On the top left of your screen tap on the hamburger menu.
- On the drop-down menu, scroll all the way down and tap on ‘settings’
- Tap on the ‘My Username’ tab
- Once you’re in your username tab you’ll be able to view and change your username.
Just keep in mind if your FNB App hasn’t been verified yet, then you won’t be able to view your username until you’ve been through the verification process. I highly recommend you take a look at an article that I wrote that will walk you through exactly how to verify your FNB App and mobile device here.
I’ll be honest; the verification process isn’t exactly user friendly, so make sure you check out that guide.
What if you don’t have access to the FNB app, is there another way you can view or even reset your user and password? There sure is. I’ll cover exactly how in the next sub-heading.
Forgot FNB Username Or Password? Here’s How To View Or Reset It
If you’re trying to log into your online banking, but you’ve completely forgotten your username or password, then the good news is you don’t have to physically walk into an FNB branch to reset them anymore. All you’ll need to do is follow these steps carefully.
Before diving in, I just need you to make sure you have the right information with you. To reset your password or view your username, you’ll need the same I.D or passport number that you used to open your FNB account, as well as either your accounts username or password (depending on what you’re trying to reset. On top of that, you’ll need your FNB card number that’s connected to your account as well as the ATM pin that you use to draw money from that card.
Here’s the step-by-step process on how to view or reset your FNB username and password:
- First, go to FNB online banking login page here
- At the top of your screen click on ‘Forgot Username or Password’
- Either click on ‘View Username’ or Reset Password’
- Insert the details requested
- Follow the prompts
- Insert your card details and ATM pin
- Insert your 4 digit OTP or confirm the transaction using your banking App
- You should now be able to view your username or reset your password.
Done. At this point you should be able to login to your online banking using your new username or password.
View Or Change Username on FNB Online Banking
If you already have access to your FNB Online Banking profile and you just want to view or change your FNB username on your online banking profile, then the process is pretty straight forward.
- Log in to your FNB online banking here.
- On the top left of your screen, click on the hamburger ‘menu’
- On the left, click on ‘Online Banking Settings’
- To the right you should notice a sub-heading ‘Security.’ Beneath that click on ‘Change’ next to ‘Change Username & Password’
- Insert your OTP that
At this point, you should be able to view your current username, and you’ll be able to change it if you want to.
Still Struggling? Contact FNB Directly
If you’re still struggling to get hold of your username or password even after trying everything that I recommended, then you’re going to have to contact FNB directly.
Fortunately FNB does have a few contact options:
- You could try their online chat feature here. This is a great option if you don’t want to waste your airtime. I just have to warn you there always seems to be a long waiting list and the chat feature seems to be a bit buggy at times.
- Another option you have is to give an FNB representative a call here. Again, prepare to wait a while for someone to answer. If you’re low on airtime then I wouldn’t recommend this option.
- Finally, you could also walk into an FNB branch. Click here to use their branch locator, it will help you find a bank that’s closest to you. Before going into a branch just make sure you take as many supporting documents as possible. There’s nothing worse than being asked to return with other documents later.
Based on what I’ve seen, they’re definitely a lot more helpful in person at their branches than they are online. So if you can find the time, I recommend just walking into a branch.
If you have the right details with you then finding and resetting your password and username can be a very simple process. However, if you don’t, then this process can turn into an endless nightmare. If it comes to that then don’t be tempted to delay the problem, online banking is a very useful tool that you’ll need access to sooner or later. So just bite the bullet and contact FNB personally using the options I gave you above.
YOUR TURN: Do you know of a better way to view your username? Do you feel like I missed something important in this tutorial? Please let me know in the comments below so that we can start learning from each other.