So you just installed the FNB (First National Bank) mobile app on your mobile device; then you went over to your online banking profile to verify your device, only to find out there’s NO menu option to verify it. If this sounds familiar, you’re not alone; it seems like everyone is having this same annoying issue, including myself. I finally contacted an FNB representative, and here’s how they said you should verify your FNB App.
According to FNB (First National Bank), to verify the FNB App on your mobile device, you need to make a minimum payment of R301 to anyone using the FNB App. Once the payment has been confirmed, the App will automatically verify on your online banking profile after exactly 7 days.
Pretty crazy that they don’t mention this anywhere right? I literally had to scrape it out of the FNB customer service team. It’s almost like they try to pass it off as general knowledge. Here’s the conversation I had with them. Not impressed.
Just to be clear, it seems like you don’t actually need to pay anyone to use the App. FNB just wants to see some kind of transaction on the App you just installed to trigger the verification process. So If you need the money back, I recommend sending the R301 to a family member then ask them to return it.
If you’re not sure how to make a payment using the FNB App then keep reading, I’ll quickly cover that next.
How To Make Payments Using The FNB App
I’m sure by now you would have probably guessed how ‘great’ FNB’s tutorials are. So to make things a bit easier for you, here’s a quick tutorial on how you can make payments on the FNB App.
- Log in to your FNB App.
- Tap on the hamburger menu at the top left of your screen.
- On the drop-down, tap on ‘Payments’
- Now tap on ‘Recipients’
- Next, tap on ‘Add Recipient’ at the top of your screen.
- Tap on ‘Specific Account Details’ to add custom banking details.
- Follow the prompts
- Once the recipient is added tap on ‘Pay Recipient’
Remember, to verify your FNB App you’ll need to pay a minimum of R301 to your recipient.