Sending money to a loved one or a friend has never been easier, especially with FNB’s eWallet service. If you’re an FNB bank account holder, the sender and receiver won’t even need to register. All you need to do is log in to your FNB account and send the funds.
Here’s how you can send money using eWallet on FNB online banking:
- Log in to your FNB online banking here.
- On the home screen click on ‘Send Money’
- Click on ‘Once-off Payment’
- Insert the mobile cell number and how much you would like to transfer
- At the bottom right select the bank account you would like to send the money from.
- Then click on ‘Send’
- Check the box if you would like the receiver to get the pin automatically. *Pin expires in 4 hours.
- Click ‘Confirm’ at the bottom right.
- Check your mobile phone for the OTP, and complete the transaction.
The receiver will now get an SMS with instructions on how to withdraw the money. Please note that the pin is only valid for four hours, if it expires you’ll need to get a new one for your transaction and send it to your receiver.
If you would prefer to use the eWallet service on the FNB mobile app then keep reading, I’ll go over that next.
Send Money Via eWallet On The FNB Mobile Banking App
The process on the FNB app is a bit quicker and easier, so if it’s your preferred method, then you’re in luck. Since you’re already on your mobile app you won’t need to confirm the transaction with an OTP, all you need to do is go through these simple steps:
- Log in to your FNB mobile app
- Tap on the hamburger menu on the top left of your screen
- Tap on the ‘Payments’ menu option
- Next, tap on the ‘Send Money’ tab
- Now tap on ‘To eWallet’
- Insert ‘Amount’ and ‘Cell’ you would like to send the money to
- Tap the box if you would like to get FNB to send the pin to the receiver’s cell number
- Push the slider to the right to confirm you want to send money to someone
- Now tap on ‘Yes, send money’
- You might get a ‘Scam Alert.’ Read the details then select ‘Continue, send money’
- Then review the details, and tap on ‘Confirm’ at the bottom right
Done! Get the receiver to check their messages, they should have received an SMS from FNB with instructions on how then can withdraw the money.
Send Money Via eWallet Using Cellphone Banking
But what if you don’t have online banking or the FNB app? Well, there is one other method you can use to send money using the eWallet service, and it’s by using FNB’s cellphone banking.
Before you try this method though you’ll need to make sure you’re registered. If you haven’t registered for cellphone banking yet, there are three ways you can register. Either Dial *120*321# , call the FNB helpline on 087-575-9405, or if you have to you can visit any FNB branch.
Once you’ve registered to cell-phone banking, here’s the steps you need to take to send money using the eWallet service:
- First dial *120*321#
- Next, select the ‘Send Money’ option
- Now, select ‘eWallet’
- Choose the bank account you want to send money from
- Insert cellphone number you want to send to
- Insert the amount of money you would like to send
- Select ‘Yes’ to send an SMS with an ATM PIN to the recipient for easy withdrawal
- Confirm the amount you would like to send and cellphone number
Now get the receiver to view the SMS sent by FNB. It will have details on how they can withdraw then the money you just sent them.
Send Money Via eWallet Using An FNB ATM
So you don’t have access to any of the previous methods, well there is one last option you can try. All you’ll need to do is get access to an FNB ATM and follow these steps:
- Insert any FNB card into the ATM
- Key in your PIN
- Next, select ‘More Options’
- Select ‘Send or Receive’ Money
- Select eWallet service
- Key in your date of birth
- Click proceed after you have read the terms and conditions
- Insert the cell number you would like to send money to and then click proceed.
- Insert how much money you would like to send to that cell number.
- Check over all the details and make sure the cell number you inserted is correct.
- Finish transaction and remove your FNB card from the ATM
Make sure you get the receiver to check their mobile phone and use the information FNB sent them to withdraw the money within four hours. After this time, the eWallet transaction PIN will expire.
Sent eWallet Money To The Wrong Cellphone Number?
If you sent money to the wrong cellphone number, then don’t worry, you can reverse the transaction reasonably quickly. You just need to make sure to do it as soon as possible. If the receiver withdraws the money before you cancel it, your payment will be lost forever.
To learn how to reverse an eWallet payment read Reverse FNB eWallet Payment Quickly In 4 Easy Steps. In this article, I’ll show you how to reverse the transaction, and I’ll mention some penalties.
While I was researching this topic, I noticed FNB put heavy emphasis on triple checking that you’re sending your money to the right cellphone number, and to not fall for scams. So please be careful, it seems like there are a TON of people making these two mistakes.
Once you’ve sent money using this service, it’s very difficult to get it back. So avoid using it to send money to people you don’t know; otherwise, you risk being scammed. And finally, TRIPLE check those cellphone numbers before clicking ‘Send.’
YOUR TURN: Spotted any errors in the guide above? Or do you have any burning questions on the process? Please let me know in the comments below so we can start learning from each other.