How To Get Proof Of Payment From FNB (Online Banking, Mobile App & Cellphone Banking)

You’ve made a payment to someone using FNB (First National Bank) and now you need to get your hands on the POP (proof of payment) file for one reason or another. Thankfully FNB has made it a quick and easy process.

To download your POP (proof of payment) from your FNB online banking profile:

Video tutorial shows how to get your proof of payment on the FNB online banking platform
  1. Log in to your FNB online banking here.
  2. At the top of your screen, click on the ‘Payments’ tab.
  3. Click on the ‘History’ sub-menu option.
  4. To the right of the payment in question, click on ‘Print’ or ‘Download.’
  5. Your proof of payment will now automatically download and save to your computer as a PDF file.

I don’t think your payment history ever expires, so you’ll be able to go as far back as you would like and download as many POP as you need.

Don’t have online banking setup yet? View my How To Register For Online Banking guide that will talk you through the process step-by-step.

MONEY SAVING TIP: Did you know that FNB charges you R0.95c to send a proof of payment to a recipients email address and R1.30 to send a POP to a recipients cellphone via SMS. To get around this charge when making a payment, leave ‘Send proof of payment notifications’ blank, then use the method above to download the POP and email it to the recipient yourself.

If you have access to the FNB mobile app then you can also use that to locate and download your proof of payment. If you’d prefer this then make sure you keep reading to find out how to do this.

Get Proof Of Payment On FNB Banking App

As far as I know there’s no way to download proof of payment using the FNB mobile app, however, you can send it to a valid email address or cellphone number. Here’s how:

Video tutorial shows how to get your proof of payment on the FNB mobile banking app.
  1. Log in to your FNB mobile banking app.
  2. At the top left of your screen, tap on the hamburger ‘menu.’
  3. Tap on the ‘Payments’ menu option.
  4. Now tap on ‘Payment history.’
  5. Find the recipient that you paid. *Do not tap on the recipient.
  6. Tap on the orange arrow to the right of the recipient name.
  7. Tap on ‘Send proof.’
  8. Insert email and/or cellphone number.
  9. Tap on ‘Send’ at the bottom right of your screen.
  10. Your proof of payment will now be sent to the provided details as a PDF file.

Please keep in mind that FNB charges for these payment notifications. As far as I’m aware it costs R0.95 to send a proof of payment to an email address and R1.30 to send a POP via SMS. If you don’t want to spend money then I highly recommend using the online banking method as shown in the beginning of this article.

Don’t have the FNB mobile banking app on your phone yet? You can download the app for your android phone here, or your iPhone here.

Get Proof Of Payment On FNB Cellphone Banking

You’ll also be able to get your proof of payment using FNB cellphone banking. Here’s how:

  1. On your phone, Dial *121*321#
  2. Select ‘Payments.’
  3. Select, ‘Payment history.’
  4. Now choose the recipient that you paid.
  5. Select ‘Send proof.’
  6. Insert a cellphone number or an email address.
  7. Select ‘Send.’
  8. Your proof of payment will now be sent to the provided details as a PDF file.

Just keep in mind that because cellphone banking can only send your POP to an email or cellphone number, you’ll have to pay FNB’s ‘payment notification’ charge which is R0.95 for an email, and R1.30 for a SMS. As far as I’m aware you won’t be able to download the proof of payment to your mobile phone.

If you want to download your proof of payment for free then the only option you is the online banking method which you can find at the beginning of this article.

Haven’t subscribed to FNB’s cellphone banking service yet? All you need to do is dial *121*321# and follow the prompts.

Struggling To Download Your FNB Proof Of Payment?

If you’re struggling with any of the methods that I mentioned above, I highly suggest that you contact FNB customer support tea. They have a few methods available and generally they are pretty helpful.

Final Thoughts

For me, downloading proof of payment is way easier on FNB’s online banking and it’s by far my preferred method. On top of that, if you’re looking to save a buck, it’s 100% free. You can download as many proof of payments as you like without paying a cent.

YOUR TURN: Do you know of a better method to download an FNB proof of payment? Do you feel like I missed something in the article? Please let me know in the comments below so we can start learning from each other.

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